When IT Capacity Exceeds Operational Demand: A Systems Perspective
**The Quiet Reality of Underutilized IT Capacity** A candid moment surfaced recently in an IT community: a one-person IT operator admitted spending the majority of each workday on social media — not out of negligence, but because the operational workload genuinely didn’t fill the hours. Servers stayed up. Tickets were light. No one was checking. […]