Based in Santa Clara, California, ServiceNow, Inc. is an American software firm that creates cloud computing platforms to assist businesses in managing digital processes for enterprise operations. Fred Luddy founded ServiceNow in 2003. It is a component of the Russell 1000 Index and S&P 500 Index and is listed on the New York Stock Exchange. On Forbes magazine’s 2018 list of the world’s most inventive companies, it came in first place.
Enterprise and technical management support solutions, such as help desk and IT service management functionalities, can be used with the platform-as-a-service called ServiceNow. The management of “incident, problem, and change” IT operational events is the company’s main focus. Their pricing structure was based on a monthly cost per user (seat), which could be as little as US$100.
The application suites known as “modules” comprise the platform and are customized to fit distinct business processes.
