Contact Center – HBA Solution

HBA Contact Center Solutions

Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.

Take a guided tour

HBA Contact Center Solutions

Reimagine the service experience and maximize efficiency across every engagement channel.

Engage customers in any channel

Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.

Enhance digital self-service

Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.

Elevate voice self-service

Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.

Engage customers in any channel

Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.

Enhance digital self-service

Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.

Elevate voice self-service

Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.

Connect with the right agent

Improve resolution rates with intelligent, unified routing that assigns requests in any channel to the best-suited agent.

Work smarter with Copilot

Boost agent productivity with suggested responses, conversation summaries, and a universal knowledge chat interface.

Get a 360-degree view of customers

Empower agents with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.

Equip supervisors to assist

Give supervisors visibility into ongoing sessions, performance metrics, and tools to provide support when needed.

Connect with the right agent

Improve resolution rates with intelligent, unified routing that assigns requests in any channel to the best-suited agent.

Work smarter with Copilot

Boost agent productivity with suggested responses, conversation summaries, and a universal knowledge chat interface.

Get a 360-degree view of customers

Empower agents with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.

Equip supervisors to assist

Give supervisors visibility into ongoing sessions, performance metrics, and tools to provide support when needed.

Gain a unified view of operations

Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.

Optimize workforce management

Review agent skills, capacity, and allocation in near-real time. Connect with existing workforce management (WFM) solutions.

Unlock the power of your data

Reduce data silos and work from a single source of truth for all interactions across the contact center with Microsoft Dataverse.

Connect Copilot to your data

Connect Copilot to your existing data and business applications to unlock new levels of automation and intelligence.

Gain a unified view of operations

Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.

Optimize workforce management

Review agent skills, capacity, and allocation in near-real time. Connect with existing workforce management (WFM) solutions.

Unlock the power of your data

Reduce data silos and work from a single source of truth for all interactions across the contact center with Microsoft Dataverse.

Connect Copilot to your data

Connect Copilot to your existing data and business applications to unlock new levels of automation and intelligence.

Contact Center Key Benefits

Comprehensive vision for service

Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.

Infused with enterprise-grade generative AI

Our contact center integrates Copilot across the service journey, from self-service to agent interactions, wrap-ups, and reporting.

Built for extensive scale and reliability

Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.

HBA Contact Center Solutions Pricing

Contact Center pro

Contact Center pro Plan

Transform customer engagement across digital and voice channels with an all-in-one solution.

$ 110.00 user/Monthly

Contact Center Enterprise

Contact Center Enterprise Plan

Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.

$ 195.00 user/Monthly

Customer stories

HBA Customer stories about our Contact Center Solutions

A sustainability data platform to empower financial decisions

05 April 2024

OVHcloud

Fortinet

CyberARK

Discover how global integrated risk assessment firm empowered financial decisions with a sustainability...

Nurturing healthy employee engagement at 2 Sisters Food Group with SAP SuccessFactors

05 April 2024

Microsoft App

Siemence App

Amazon App

It has enabled a much simpler process for identifying emerging talent and potential internal successors...

Reducing duplicity by 30% for a leading P&C insurance provider

05 April 2024

Crowdstrike

DELL Tech

Databriks

Discover how a leading Property and Casualty insurance provider enhanced compliance and efficiency thanks...

Office,With,Sledgehammer,In,Front,,Lawyers,And,Clients,Discussing,Court

Leveraging Microsoft Azure to deliver a 20% reduction in Spanish firm’s TCO

05 April 2024

Okta

DELL Tech

Nozomi

The client aspired to simplify processes, enhance agility through DevOps practices, deliver end-to-end...

HBA Contact Center Solution Next Step

Chat with expert

Available M-F 6 AM to 3 PM PT all days week to help you

Start your tour

Request a call

Have request for a sale product specialist contact you.

Send request

Call a specialist

Available M-F 6 AM to 3 PM PT all days week to help you

+1 (514) 802 6357

HBA Contact Center Solutions

Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.

Take a guided tour

HBA Contact Center Solutions

Reimagine the service experience and maximize efficiency across every engagement channel.

Engage customers in any channel

Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.

Enhance digital self-service

Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.

Elevate voice self-service

Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.

Engage customers in any channel

Connect via voice, SMS, web, mobile, email, and social channels, while personalizing interactions using CRM data.

Enhance digital self-service

Improve containment and reduce call volume with engaging, context-aware chatbots and virtual assistants powered by generative AI.

Elevate voice self-service

Provide a modern conversational IVR that recognizes caller intent and complex instructions, powered by Nuance.

Connect with the right agent

Improve resolution rates with intelligent, unified routing that assigns requests in any channel to the best-suited agent.

Work smarter with Copilot

Boost agent productivity with suggested responses, conversation summaries, and a universal knowledge chat interface.

Get a 360-degree view of customers

Empower agents with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.

Equip supervisors to assist

Give supervisors visibility into ongoing sessions, performance metrics, and tools to provide support when needed.

Connect with the right agent

Improve resolution rates with intelligent, unified routing that assigns requests in any channel to the best-suited agent.

Work smarter with Copilot

Boost agent productivity with suggested responses, conversation summaries, and a universal knowledge chat interface.

Get a 360-degree view of customers

Empower agents with a holistic view of each customer, including sentiment analysis, interaction history, topics, and CRM case data.

Equip supervisors to assist

Give supervisors visibility into ongoing sessions, performance metrics, and tools to provide support when needed.

Gain a unified view of operations

Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.

Optimize workforce management

Review agent skills, capacity, and allocation in near-real time. Connect with existing workforce management (WFM) solutions.

Unlock the power of your data

Reduce data silos and work from a single source of truth for all interactions across the contact center with Microsoft Dataverse.

Connect Copilot to your data

Connect Copilot to your existing data and business applications to unlock new levels of automation and intelligence.

Gain a unified view of operations

Visualize key support metrics and detect emerging trends with real-time dashboards, historical reporting, and Copilot analytics.

Optimize workforce management

Review agent skills, capacity, and allocation in near-real time. Connect with existing workforce management (WFM) solutions.

Unlock the power of your data

Reduce data silos and work from a single source of truth for all interactions across the contact center with Microsoft Dataverse.

Connect Copilot to your data

Connect Copilot to your existing data and business applications to unlock new levels of automation and intelligence.

Contact Center Key Benefits

Comprehensive vision for service

Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.

Infused with enterprise-grade generative AI

Our contact center integrates Copilot across the service journey, from self-service to agent interactions, wrap-ups, and reporting.

Built for extensive scale and reliability

Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.

HBA Contact Center Solutions Pricing

Contact Center pro

Contact Center pro Plan

Transform customer engagement across digital and voice channels with an all-in-one solution.

$ 110.00 user/Monthly

Contact Center Enterprise

Contact Center Enterprise Plan

Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.

$ 195.00 user/Monthly

Customer stories

HBA Customer stories about our Contact Center Solutions

Unleashing next-gen agility for a postal and logistics company

05 April 2024

Databriks

Google Cloud

Fortinet

The client aspired to simplify processes, enhance agility through DevOps practices, deliver end-to-end...

Video,Camera,Operator,Working,With,His,Equipment

Revolutionizing video content planning for an independent media company

05 April 2024

CyberARK

Nozomi

OVHcloud

The media company partnered with HBA to deploy an agile team with expertise in development, quality assurance,...

Aerial view and top view cargo plane flying above ship port in the export and import business and logistics international goods

Data modernization boosts scalability for this logistics provider

05 April 2024

Azure App

Databriks

Crowdstrike

Discover how data modernization services and AI helped a global logistics leader streamline shipments...

Nurturing healthy employee engagement at 2 Sisters Food Group with SAP SuccessFactors

05 April 2024

Microsoft App

Siemence App

Amazon App

It has enabled a much simpler process for identifying emerging talent and potential internal successors...

HBA Contact Center Solution Next Step

Chat with expert

Available M-F 6 AM to 3 PM PT all days week to help you

Start your tour

Request a call

Have request for a sale product specialist contact you.

Send request

Call a specialist

Available M-F 6 AM to 3 PM PT all days week to help you

+1 (514) 802 6357