HBA Contact Center Solutions

Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.
HBA Contact Center Solutions

Reimagine the service experience and maximize efficiency across every engagement channel.

Contact Center Key Benefits

Comprehensive vision for service

Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.

Infused with enterprise-grade generative AI

Our contact center integrates Copilot across the service journey, from self-service to agent interactions, wrap-ups, and reporting.

Built for extensive scale and reliability

Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.
HBA Contact Center Solutions Pricing

Contact Center pro

Contact Center pro Plan
  • Transform customer engagement across digital and voice channels with an all-in-one solution.
$ 110.00 user/Monthly

Contact Center Enterprise

Contact Center Enterprise Plan
  • Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.
$ 195.00 user/Monthly
Customer stories

HBA Customer stories about our Contact Center Solutions

Office,With,Sledgehammer,In,Front,,Lawyers,And,Clients,Discussing,Court
Leveraging Microsoft Azure to deliver a 20% reduction in Spanish firm’s TCO
The client aspired to simplify processes, enhance agility through DevOps practices, deliver end-to-end...
featured-cs-Improved-data-governance-1
Reducing duplicity by 30% for a leading P&C insurance provider
Discover how a leading Property and Casualty insurance provider enhanced compliance and efficiency thanks...
Video,Camera,Operator,Working,With,His,Equipment
Revolutionizing video content planning for an independent media company
The media company partnered with HBA to deploy an agile team with expertise in development, quality assurance,...
Video,Camera,Operator,Working,With,His,Equipment
Révolutionner la planification du contenu vidéo pour une société de médias indépendante
La société de médias s'est associée à HBA pour déployer une équipe agile dotée d'une expertise en développement,...
HBA Contact Center Solution Next Step

HBA Contact Center Solutions

Deliver intelligence, automation, and efficiency across channels through a Copilot-first contact center that works with existing CRMs.
HBA Contact Center Solutions

Reimagine the service experience and maximize efficiency across every engagement channel.

Contact Center Key Benefits

Comprehensive vision for service

Microsoft offers comprehensive, composable solutions for service including cloud contact center, CRM, and generative AI.

Infused with enterprise-grade generative AI

Our contact center integrates Copilot across the service journey, from self-service to agent interactions, wrap-ups, and reporting.

Built for extensive scale and reliability

Dynamics 365 Contact Center was built from the ground up for scalability, reliability, and security on modern cloud infrastructure.
HBA Contact Center Solutions Pricing

Contact Center pro

Contact Center pro Plan
  • Transform customer engagement across digital and voice channels with an all-in-one solution.
$ 110.00 user/Monthly

Contact Center Enterprise

Contact Center Enterprise Plan
  • Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.
$ 195.00 user/Monthly
Customer stories

HBA Customer stories about our Contact Center Solutions

featured-client-storey-google-agile
Unleashing next-gen agility for a postal and logistics company
The client aspired to simplify processes, enhance agility through DevOps practices, deliver end-to-end...
Video,Camera,Operator,Working,With,His,Equipment
Révolutionner la planification du contenu vidéo pour une société de médias indépendante
La société de médias s'est associée à HBA pour déployer une équipe agile dotée d'une expertise en développement,...
Video,Camera,Operator,Working,With,His,Equipment
Revolutionizing video content planning for an independent media company
The media company partnered with HBA to deploy an agile team with expertise in development, quality assurance,...
2-sisters-featured
Nurturing healthy employee engagement at 2 Sisters Food Group with SAP SuccessFactors
It has enabled a much simpler process for identifying emerging talent and potential internal successors...
HBA Contact Center Solution Next Step