Customer Service – HBA Solution

HBA Customer service

Empower agents to resolve issues quickly using generative AI and automation

HBA Customer Services

Empower your agents and transform customer service

Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.

Get real-time insights

Empower agents with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.

Connect with the right agent

Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited agent.

Collaborate live in Teams

Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution.

Resolve issues faster with Copilot

Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.

Get real-time insights

Empower agents with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.

Connect with the right agent

Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited agent.

Collaborate live in Teams

Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution.

Provide AI-powered chatbots

Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots.

Deliver conversational IVR

Resolve issues quickly through human-like interactions with generative AI-powered, conversational interactive voice response.

Self-serve with automation

Increase productivity by automating routine tasks as well as complex transactions.

Get answers from community portals

Collaborate, share tips, and gather rich insights from other users and experts in personalized community portals.

Provide AI-powered chatbots

Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots.

Deliver conversational IVR

Resolve issues quickly through human-like interactions with generative AI-powered, conversational interactive voice response.

Self-serve with automation

Increase productivity by automating routine tasks as well as complex transactions.

Get answers from community portals

Collaborate, share tips, and gather rich insights from other users and experts in personalized community portals.

Get supervisor insights

Access an omnichannel insights dashboard with AI-driven conversation and channel analytics, and KPIs all in one place.

Find coaching opportunities

Detect emerging trends and identify improvements across support topics, agent-customer interactions, and knowledge management.

Drive efficiency with automation

Eliminate manual processes with more than 1,000 prebuilt flows and add custom data connectors to your ecosystem.

Predict and plan staffing levels

Plan for the right level of staffing based on seasonality, predicted number of cases, and conversational volume with the forecast report feature.

Build on an open and extensible platform

Reduce costs by building on existing capabilities and interoperating with other business applications—all on a single platform.

Get supervisor insights

Access an omnichannel insights dashboard with AI-driven conversation and channel analytics, and KPIs all in one place.

Find coaching opportunities

Detect emerging trends and identify improvements across support topics, agent-customer interactions, and knowledge management.

Drive efficiency with automation

Eliminate manual processes with more than 1,000 prebuilt flows and add custom data connectors to your ecosystem.

Predict and plan staffing levels

Plan for the right level of staffing based on seasonality, predicted number of cases, and conversational volume with the forecast report feature.

Build on an open and extensible platform

Reduce costs by building on existing capabilities and interoperating with other business applications—all on a single platform.

Set up voice channels

Quickly set up phone systems for agents to assist customers on a scalable platform built and operated by Microsoft.

Enhance digital engagement

Provide faster service to customers on their preferred digital channel, including email, text, social network, or virtual assistant.

Provide real-time translation

Effectively communicate with customers in the language of their choice using real-time translation.

Use sentiment-based routing

Based on the customer’s emotions and needs, route the case to the right agent every time.

Set up voice channels

Quickly set up phone systems for agents to assist customers on a scalable platform built and operated by Microsoft.

Enhance digital engagement

Provide faster service to customers on their preferred digital channel, including email, text, social network, or virtual assistant.

Provide real-time translation

Effectively communicate with customers in the language of their choice using real-time translation.

Use sentiment-based routing

Based on the customer’s emotions and needs, route the case to the right agent every time.

Get a 360-degree view of customers

Discover insights and quickly understand customer attributes with individual profile summaries using Microsoft Copilot.

Authenticate with biometrics

Use voice and behavioral recognition for a fast and personalized way to verify customer identities.

Analyze sentiment

Deliver personalized responses with AI that registers customer engagement and understands customer intent in real time.

Learn customers' journeys

Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.

Get a 360-degree view of customers

Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.

Authenticate with biometrics

Use voice and behavioral recognition for a fast and personalized way to verify customer identities.

Analyze sentiment

Deliver personalized responses with AI that registers customer engagement and understands customer intent in real time.

Learn customers' journeys

Gain insights through customers’ interactions and journeys to personalize offers and recommendations.

HBA Product Demo

Learn how agents become super agents

HBA Solutions Pricing

Customer services plan price

Professional Plan

HBA Customer Services

Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.

$ 41.10 user/Monthly

Enterprise Service

HBA Customer Services

Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.

$ 78.10 user/Monthly

HBA Solutions Partners

Consulting services

Access a wide range of architecture planning, implementation, and support services.

View Details

Partner apps

Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.

View Details

FastTrack for Dynamics 365

Go live confidently with onboarding and training led by Microsoft experts and partners.

View Details

Customer stories

HBA Customer stories about our product and Customer service department

A sustainability data platform to empower financial decisions

05 April 2024

OVHcloud

Fortinet

CyberARK

Discover how global integrated risk assessment firm empowered financial decisions with a sustainability...

Reducing duplicity by 30% for a leading P&C insurance provider

05 April 2024

Crowdstrike

DELL Tech

Databriks

Discover how a leading Property and Casualty insurance provider enhanced compliance and efficiency thanks...

Aerial view and top view cargo plane flying above ship port in the export and import business and logistics international goods

Data modernization boosts scalability for this logistics provider

05 April 2024

Azure App

Databriks

Crowdstrike

Discover how data modernization services and AI helped a global logistics leader streamline shipments...

Office,With,Sledgehammer,In,Front,,Lawyers,And,Clients,Discussing,Court

Leveraging Microsoft Azure to deliver a 20% reduction in Spanish firm’s TCO

05 April 2024

Okta

DELL Tech

Nozomi

The client aspired to simplify processes, enhance agility through DevOps practices, deliver end-to-end...

HBA Solution Customer service Next Step

Chat with expert

Available M-F 6 AM to 3 PM PT all days week to help you

Start your tour

Request a call

Have request for a sale product specialist contact you.

Send request

Call a specialist

Available M-F 6 AM to 3 PM PT all days week to help you

+1 (514) 802 6357

HBA Customer service

Empower agents to resolve issues quickly using generative AI and automation

Try for free

Take a guided tour

HBA Customer Services

Empower your agents and transform customer service

Resolve issues faster with Copilot

Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.

Get real-time insights

Empower agents with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.

Connect with the right agent

Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited agent.

Collaborate live in Teams

Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution.

Resolve issues faster with Copilot

Save agents time by using Copilot in Dynamics 365 Customer Service to diagnose, troubleshoot issues, and help draft customer responses.

Get real-time insights

Empower agents with sentiment analysis, translations, transcriptions, and AI-recommended knowledge articles.

Connect with the right agent

Increase first-call resolution with AI-based routing that classifies issues and assigns them to the best-suited agent.

Collaborate live in Teams

Bring together experts who resolved similar cases, and then collaborate in Microsoft Teams for quicker issue resolution.

Provide AI-powered chatbots

Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots.

Deliver conversational IVR

Resolve issues quickly through human-like interactions with generative AI-powered, conversational interactive voice response.

Self-serve with automation

Increase productivity by automating routine tasks as well as complex transactions.

Get answers from community portals

Collaborate, share tips, and gather rich insights from other users and experts in personalized community portals.

Provide AI-powered chatbots

Resolve customer issues in real time with intelligent, conversational, generative AI-powered bots.

Deliver conversational IVR

Resolve issues quickly through human-like interactions with generative AI-powered, conversational interactive voice response.

Self-serve with automation

Increase productivity by automating routine tasks as well as complex transactions.

Get answers from community portals

Collaborate, share tips, and gather rich insights from other users and experts in personalized community portals.

Get supervisor insights

Access an omnichannel insights dashboard with AI-driven conversation and channel analytics, and KPIs all in one place.

Find coaching opportunities

Detect emerging trends and identify improvements across support topics, agent-customer interactions, and knowledge management.

Drive efficiency with automation

Eliminate manual processes with more than 1,000 prebuilt flows and add custom data connectors to your ecosystem.

Predict and plan staffing levels

Plan for the right level of staffing based on seasonality, predicted number of cases, and conversational volume with the forecast report feature.

Build on an open and extensible platform

Reduce costs by building on existing capabilities and interoperating with other business applications—all on a single platform.

Get supervisor insights

Access an omnichannel insights dashboard with AI-driven conversation and channel analytics, and KPIs all in one place.

Find coaching opportunities

Detect emerging trends and identify improvements across support topics, agent-customer interactions, and knowledge management.

Drive efficiency with automation

Eliminate manual processes with more than 1,000 prebuilt flows and add custom data connectors to your ecosystem.

Predict and plan staffing levels

Plan for the right level of staffing based on seasonality, predicted number of cases, and conversational volume with the forecast report feature.

Build on an open and extensible platform

Reduce costs by building on existing capabilities and interoperating with other business applications—all on a single platform.

Set up voice channels

Quickly set up phone systems for agents to assist customers on a scalable platform built and operated by Microsoft.

Enhance digital engagement

Provide faster service to customers on their preferred digital channel, including email, text, social network, or virtual assistant.

Provide real-time translation

Effectively communicate with customers in the language of their choice using real-time translation.

Use sentiment-based routing

Based on the customer’s emotions and needs, route the case to the right agent every time.

Set up voice channels

Quickly set up phone systems for agents to assist customers on a scalable platform built and operated by Microsoft.

Enhance digital engagement

Provide faster service to customers on their preferred digital channel, including email, text, social network, or virtual assistant.

Provide real-time translation

Effectively communicate with customers in the language of their choice using real-time translation.

Use sentiment-based routing

Based on the customer’s emotions and needs, route the case to the right agent every time.

Get a 360-degree view of customers

Discover insights and quickly understand customer attributes with individual profile summaries using Microsoft Copilot.

Authenticate with biometrics

Use voice and behavioral recognition for a fast and personalized way to verify customer identities.

Analyze sentiment

Deliver personalized responses with AI that registers customer engagement and understands customer intent in real time.

Learn customers' journeys

Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.

Get a 360-degree view of customers

Seamlessly manage customer requests from any channel while handling multiple sessions at the same time.

Authenticate with biometrics

Use voice and behavioral recognition for a fast and personalized way to verify customer identities.

Analyze sentiment

Deliver personalized responses with AI that registers customer engagement and understands customer intent in real time.

Learn customers' journeys

Gain insights through customers’ interactions and journeys to personalize offers and recommendations.

HBA Product Demo

Learn how agents become super agents

HBA Solutions Pricing

Customer services plan price

Professional Plan

HBA Customer Services

Get core customer service capabilities to get started with basic resources for self-service, case management, and knowledge management.

$ 41.10 user/Monthly

Enterprise Service

HBA Customer Services

Get advanced customer service capabilities for a personalized experience, improved agent productivity, and optimized operations.

$ 78.10 user/Monthly

HBA Solutions Partners

Consulting services

Access a wide range of architecture planning, implementation, and support services.

View Details

Partner apps

Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.

View Details

FastTrack for Dynamics 365

Go live confidently with onboarding and training led by Microsoft experts and partners.

View Details

Customer stories

HBA Customer stories about our product and Customer service department

A sustainability data platform to empower financial decisions

05 April 2024

OVHcloud

Fortinet

CyberARK

Discover how global integrated risk assessment firm empowered financial decisions with a sustainability...

Reducing duplicity by 30% for a leading P&C insurance provider

05 April 2024

Crowdstrike

DELL Tech

Databriks

Discover how a leading Property and Casualty insurance provider enhanced compliance and efficiency thanks...

Data modernization boosts scalability for this logistics provider

05 April 2024

Azure App

Databriks

Crowdstrike

Discover how data modernization services and AI helped a global logistics leader streamline shipments...

Leveraging Microsoft Azure to deliver a 20% reduction in Spanish firm’s TCO

05 April 2024

Okta

DELL Tech

Nozomi

The client aspired to simplify processes, enhance agility through DevOps practices, deliver end-to-end...

HBA Solution Customer service Next Step

Chat with expert

Available M-F 6 AM to 3 PM PT all days week to help you

Start your tour

Request a call

Have request for a sale product specialist contact you.

Send request

Call a specialist

Available M-F 6 AM to 3 PM PT all days week to help you

+1 (514) 802 6357