ServiceNow - HBA Solution

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ServiceNow solutions

Based in Santa Clara, California, ServiceNow, Inc. is an American software firm that creates cloud computing platforms to assist businesses in managing digital processes for enterprise operations. Fred Luddy founded ServiceNow in 2003. It is a component of the Russell 1000 Index and S&P 500 Index and is listed on the New York Stock Exchange. On Forbes magazine’s 2018 list of the world’s most inventive companies, it came in first place.

Fred Luddy established ServiceNow as Glidesoft, Inc. in 2003. The company was then incorporated in California in 2004. Prior to 2002, Luddy was the chief technical officer of the San Diego-based enterprise software startup Peregrine Systems. Luddy created the business with the goal of offering the same services that the then-defunct Peregrine Systems had previously offered.

Before Glidesoft was able to hire five more employees in the middle of 2005 thanks to US$2.5 million in venture financing from JMI Equity, Luddy was the only employee. The business rebranded itself as Service-Now.com in 2006. In 2007, ServiceNow established their first office in Silicon Valley, located in San Jose, and reported an annual revenue of US$13 million. Additionally, the corporation “went cash flow positive” for the first time in 2007.

In addition to 275 workers in its offices in San Diego, Chicago, New York, Atlanta, London, and Frankfurt as of January 2011, the company also had a partnership with Accenture, which employed over 100 ServiceNow consultants. The business was referred to as “Service-now” at this point. Frank Slootman became the company’s chief executive officer by April 2011.

After a US$210 million initial public offering (IPO), ServiceNow became a publicly traded business in June 2012. Not long afterward, the company relocated its headquarters from San Diego to Santa Clara, California. One month after Facebook went public, Morgan Stanley made it available to the public.

The firm declared in October 2019 that Bill McDermott, the former CEO of SAP SE, will take over as CEO at the conclusion of the current year, replacing John Donahoe.

Nvidia and ServiceNow announced a collaboration in May 2023 to offer AI services to large enterprises. The goal of this collaboration is to differentiate the new AI service from OpenAI’s and ChatGPT’s breakthroughs in AI by leveraging company-specific data.

Platform solutions

Enterprise and technical management support solutions, such as help desk and IT service management functionalities, can be used with the platform-as-a-service called ServiceNow. The management of “incident, problem, and change” IT operational events is the company’s main focus. Their pricing structure was based on a monthly cost per user (seat), which could be as little as US$100.

The application suites known as “modules” comprise the platform and are customized to fit distinct business processes.

A feature of the platform that is frequently mentioned is its interconnectivity. For example, the IRM suite (Integrated Risk Management) automatically creates issues and assigns tickets based on various risk and audit findings, which can be discovered by performing various tasks, like evidence requests, manually or automatically. Performance Analytics is another name for a data and information visualization report generator.

The Configuration Management Database, or CMDB, is home to the ServiceNow platform.

Every piece of enterprise data, including configuration, transactional, and master data, is stored in the CMDB. In the CMDB, “CI Items” refers to any tangible assets that are a component of a business, such as personnel, data centers, and employee laptops. An enterprise is made up of these components, which can be set, monitored, audited, and the links between the different CI items may be evaluated.

JavaScript is used to write ServiceNow scripts, and Glide, a proprietary object-oriented API, is used to do database queries. According to marketing research firm Valoir, the company’s July 2023 introduction of a generative AI speech-to-code function could cut relevant work time by 40%.